PLEASE READ ALL SHINE SALON & SPA POLICIES FULLY

CHEMICAL SERVICE DISCLOSURE POLICY Your hair’s health and safety are our highest priority. Before receiving any chemical service—including hair color, highlights, balayage, permanent waves, relaxers, smoothing or keratin treatments, toners, or lightening services—it is your responsibility to provide your service provider with a complete and accurate history of all previous chemical treatments and exposures. Please disclose any of the following: ● Previous hair color or lightening services ● Highlights or balayage ● Permanent waves or relaxers ● Keratin or other smoothing treatment ● Metallic dyes or henna ● Temporary color products ● Well water, hard water, or chlorine exposure ● Any other chemical services or treatments that may affect your hair ~ This information is essential to determine the safest and most effective service for your hair and scalp. Failure to disclose your complete hair history may result in unexpected outcomes, hair breakage, scalp irritation or damage. Shine On Salon is not responsible for damage or unsatisfactory results caused by incomplete, inaccurate, or withheld information regarding your hair’s chemical history. Thank you for helping us provide you with the safest, highest-quality service possible.

CHILD SAFETY POLICY
At Shine On Salon & Spa, we value and respect our guests who are parents. In fact, many members of our team are parents themselves, and we understand how difficult it can be to find time for yourself. We know that salon and spa appointments don’t always coincide with childcare availability, and we appreciate your understanding as we work to create a safe, relaxing environment for everyone.

To ensure the comfort, safety, and enjoyment of all guests, we ask that you review and follow the following policy: ● Children must be supervised at all times while in the salon. Unsupervised children are not permitted. ● If you need to bring a young child with you, please have an additional adult accompany you to provide supervision. Our staff is unable to provide childcare. ● Infants in carriers or strollers may not be placed near salon or spa service areas or held on your lap while you are receiving services. ● Running, yelling, climbing, or playing throughout the salon is not permitted. Our salon contains hot styling tools, sharp instruments, chemicals, electrical cords, glass, and other potential hazards. ● If your child is using a tablet or other electronic device, we kindly ask that headphones be used to avoid disturbing other guests. ● Children under the age of 12 must remain seated, keep both feet on the floor, and may not spin, pump, or play on salon chairs. ● We respectfully request that only guests receiving services remain in the service areas. ● Children ages 13 and older who are able to sit quietly and independently may wait in our reception area. If these guidelines cannot be followed, your appointment may need to be rescheduled. ~This policy is not intended to inconvenience families or exclude children. Rather, it exists to protect the safety of your child and to preserve the relaxing experience our guests expect and deserve. Our salon is not childproof, and we cannot accept responsibility for injuries resulting from unsupervised children. Parents or guardians are financially responsible for any damage to salon property or equipment caused by children accompanying them. We appreciate your cooperation and understanding as we strive to provide a safe, welcoming, and enjoyable experience for every guest. If you have any questions or concerns regarding this policy, please don’t hesitate to contact the salon owner.

  SALON & SPA ETIQUETTE At SHINE Salon & Spa, we are committed to creating a welcoming, relaxing, and judgment-free environment for every guest. We proudly serve individuals from all walks of life and ask that everyone treat one another with kindness, courtesy, and respect. To help us maintain a peaceful atmosphere, we kindly ask that you: Speak respectfully to our team and fellow guests, silence your cell phone upon arrival. If you need to take a call, please keep your voice low and be mindful of those around you who are enjoying a relaxing service. Please Leave valuables such as jewelry(especially earrings when getting hair done), cash, and other personal belongings at home whenever possible. Many of our spa services—including massages, facials, and nail care—involve massage techniques and the use of professional products. To protect your personal belongings from product exposure, damage, or loss, we recommend that valuables not be brought into the treatment area. SHINE Salon & Spa is not responsible for lost, stolen, or damaged personal items. Thank you for helping us provide a peaceful, positive experience for every guest.

SCHEDULED APPOINTMENT POLICY
We reserve the right to move/change/or cancel any and all appointments made. We will do our best to notify you as soon as possible if any changes are made. This is why we request all your contact information. We would much rather notify you!

LATE GUESTS POLICY
We understand "life happens". If for any reason you are expecting to be late by 10 minutes or more to your scheduled appointment, please call us at 330-478-2000. If you are 15 minutes or later we may have to reschedule your appointment. We work very hard to schedule the right amount of time for each service. Accommodating late guests is often impossible without disrupting every other guests schedule that day. Please be aware in the unfortunate event you are late, we cannot guarantee that your services will be performed that day or performed in full. It may also result in an incomplete service and affect the quality of your service. Tardiness more than 15 minutes will be considered a “no show”. Please refer to our cancelation policy.

RETAIL PRODUCTS POLICY
Skincare, Makeup, brushes and combs, promotional and sale items are final sale. Products may be returned in the form of an exchange or store credit within 45 days of purchase. Products must have 75% product remaining for exchange

SERVICE PRICING
A “+” sign after some prices indicates price variations among service providers based on education and experience. After professionals complete training sessions and educational workshops with industry leaders, their prices increase to reflect a new skill level. Variations in pricing can also depend on the length and thickness of hair. We offer free consultations for more specific pricing.
GRATUITIES are not included in our pricing

HAIR EXTENSION POLICIY Hair extension appointments are by consult only as we need to match and order your custom hair. Although we bag and label every clients hair Shine Salon & Spa and its stylists are not responsible for any hair left behind. It is suggested you keep your hair as we have an overflow of old extensions. We reserve the right to dispose of any hair or personal items left behind after 30 days.

SERVICE GUARANTEE POLICY
Although we DO NOT give cash refunds, all services have a limited time guarantee. If for any reason you are not satisfied, the service you received will be redone at no expense if informed 1-4 days after service is provided at managers/owner discretion.
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ALCOHOL AND DRUG CONSUMPTION POLICY
When visiting our privately owned salon & spa we allow guests to bring in alcohol if they wish to enhance their spa party or salon & spa experience. Shine Salon & Spa is not responsible for injury in our facility or injury and accidents after the guest has left our facility. We are not responsible for any prescription or non prescription drugs consumed on this property.

VISITORS & FAMILY POLICY
Visitors and family are welcome in our reception area. Visitors, family and children are not allowed in the Spa unless receiving spa services also. While we welcome children in the Hair Salon who have an appointment, we do not have the facilities to watch children during their parents' appointments in the salon. Unsafe activity & disruptive children and adults will be asked to leave the service areas with their parents until other arrangements can be made. Please be respectful to the service providers space.

CONFIRMATION CALLS
We try very hard to confirm each appointment, however confirmation calls are a curtesy, not a guarantee. It is your responsibility to remember the appointment you scheduled. If you do not receive a call 1 days prior to your appointment, please call us to confirm your appointment time. Confirmations are also available via SMS and Email. Please provide your email and cell number + carrier for easier confirmation. Please feel free to reply to confirmation texts as we will do our best to reply quickly and efficiently.

GIFT CARD POLICY
Gift cards are final sale. Currently our gift certificates are tracked electronically in our computer system. If we do not have your gift certificate on file, you are required to present the original (not a scan, copy, picture or fax) of the gift card. We are not responsible for lost, stolen, or damaged gift cards, or the unauthorized use of a gift card. Gift cards are valid for products and services only. Gift cards cannot be used to purchase other gift cards, or otherwise discounted packages or series.

REJECTED PAYMENT OR BOUNCED CHECK POLICY
It is your responsibility to pay in full for services IMMEDIATELY following your appointment. If you cannot pay, there will be a police report filed as that is considered stealing. Bounced checks will accrue an extra fee of $50 on top of full payment for services preformed. If you bounce a check at Shine Salon & Spa you will be required to make a full deposit with cash or credit card to secure future appointments and checks will no longer be an accepted form of payment.

LOST & FOUND POLICY We make every effort to identify and promptly contact guests when personal belongings are left behind. If we are unable to determine the owner, the item will be placed in our Lost & Found and held for 60 days. Items that are not claimed within 60 days will be donated or otherwise responsibly disposed of. Thank you for helping us keep our Lost & Found organized.

PET POLICY
Unfortunately, Ohio State laws do not allow any pets (unless certified service dogs) in salons or spas during business hours.

PHOTO POLICY

Shine Salon & Spa reserves the right to publish, post and promote photos taken on our private property. If you wish not to have your photo published, posted or promoted please let us know, although it is not guaranteed.

SURVEILLANCE POLICY

Shine Salon & Spa has several surveillance cameras inside and outside our building for safety and protection of our staff and clients. MISCELLANEOUS
Please notify our reservations specialist before booking your treatments if you have high blood pressure, allergies, any other physical ailments or disabilities, or if you are pregnant. If you have any concerns at all, please let us know. If at any time during your services you experience discomfort, please alert your service provider immediately. Times listed for spa services include 15 minutes for changing, set up and coordination of movement between services. If under a doctor's care, please check with your physician before taking any treatments.
-We are a small, local business, situations can arise that need to be addressed that do not fall under these policies. Those decisions are made by SHINE Salon & Spa, the General Manager, Front Desk Managers, and company owner. We reserve the right to refuse service to anyone for any reason but especially if you cannot follow these salon policies. Our goal is to keep our customers happy and healthy, and these policies and decisions in place, and exist for that purpose. By entering this facility I WAIVE, RELEASE, AND DISCHARGE Shine Salon & Spa (at 4666 Hills & Dales Ave. Canton OH44708) and from any and all liability, including but not limited to, liability arising from the negligence or fault of the entities or persons released, for my death, disability, personal injury, property damage, property theft, or actions of any kind which may hereafter occur to me or my children including my traveling to and from this facility. Please speak with the owner for any questions and concerns. Thank you. We will kindly provide a copy for your personal records, just ask!