* PLEASE READ ALL POLICIES FULLY *

Shine Salon & Spa 24 hour Cancellation Policy
Because we are a small, locally owned salon & spa, cancellations effect us greatly. Our service providers and Salon & Spa take great pride in offering exceptional service to our guests. Our staff regularly attends continuing education classes as well as at least 2 private educational classes “in house” a year. We strive to offer a professional, positive and progressive environment for our staff and guests alike. When you cancel last minute and especially “no show” it is incredibly rude to our staff and other guests on our waiting list. Please inform us immediately if you need to cancel or reschedule for any reason. There are 2 easy ways to get ahold of us if you need to cancel for any reason, call 330-478-2000 or email us at shineoncanton@gmail.com. 
We understand that sometimes you need to change your schedule. We kindly ask that you give us a 24 hour notice if you must cancel an appointment. You must provide a valid credit card to schedule appointments at Shine. Cancellations made less than 12 hours in advance will be charged $25—$50 for the time of services booked. Any “no call, no shows" will be charged 100% of the services booked. If you “no call, no show” any appointment for any reason you will have to secure a future appointment with a non-refundable deposit (only non-refundable if you do not cancel within 24 hours or “no show”). If a habit or trend of cancelling or “no-show” is seen, customers will not be allowed to schedule at Shine Salon & Spa. Tardiness by 15 minutes or more is considered a “no show”. By scheduling with us you agree to the above terms. *We recommend that you schedule your next appointment prior to leaving the salon & spa to ensure you have the most desirable appointment time.